This step-by-step method works particularly well for manufacturers and distributors who need change management assistance
While working in remote environments, you want your team to be as engaging as possible while still being accountable for their daily responsibilities. Communication is the gel that creates a stronger sense of team. Communication and collaboration can help build relationships so long as internally those efforts remain consistent and reliable. External stakeholders such as your customers, the media and shareholders are important, too, but employees should be managed with unified communication, knowing that their feedback, as a result, may not be the same.
Internal communication for remote environments should be grounded in preparation, especially during uncertain times, to manage any potential impact. Preparation through an employee communication handbook and an internal communications plan will help guide your internal team, allowing them to communicate new ideas or have a plan in place to manage incidents. Preparation instills trust among employees when a plan is in place to foster strong relationships.
Here are a few ideas to foster a sense of community for employees in remote environments:
- Facilitate one-on-one calls with employees;
- Encourage employee engagement on company social media platforms;
- Solicit employee feedback, regularly;
- Distribute a regular cadence of employee newsletters;
- Point employees to the company’s website or intranet;
- Email company news alerts for transparency; and
- Utilize customized computer or mobile apps, if possible.
If an organization is transitioning from onsite work to remote work from home, the internal team should have an onboarding process for that to get those employees acclimated to their new way of working. The selected interactive platform should be collaborative in determining the best ways to communicate in teams. This is important because unclear communications create disorganization that breeds mistrust. You want your team to have a professional relationship that continues beyond this brief change in the environment.
Once you’ve determined the type of platform for internal team engagement, the next best step is to outline clear team objectives. Setting objectives with a timeline for deliverables holds remote workers accountable and helps employees individually and teams make timely decisions. This way, employees can become more connected than ever while truly developing trusting relationships.
Working away from the office has its unique challenges, but the aforementioned best practices can help guide you through the process to continue managing a team that feels like they’re in the same building as you yet working virtually with you.
BSRM is a relationship-driven specialist communications firm based on outcome-driven principles. Consider us a value-added partner to deliver public relations and marketing solutions for your business. Use us as your support team.
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